Refund policy
refund
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Our return period is 7 days.If 7 days have passed since purchase, we cannot accept refunds or exchanges.
As a condition of return, the item must be unused and in the same condition as when you received it.Please be sure to return using the packaging material used at the time of receipt.
Some items are exempt from returns.Please note that we cannot return perishable items such as food and fresh flowers, or newspapers and magazines.Items that come into direct contact with the skin, hygiene products, hazardous substances, or items containing flammable liquids or gases cannot be returned.
Other non-returnable items:
*gift card
* Downloadable software products
*Health and personal care products
* Made-to-order product
A receipt or proof of purchase is required to complete the return.
Purchased items cannot be returned to the manufacturer.
Only a portion of the product price will be refunded in the following circumstances:
*Books with obvious traces of use
*Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, vinyl records
* Products that are different from their original condition and are damaged or partially missing due to reasons not attributable to our company.
* Items returned more than 7 days after delivery
Refund (if applicable)
After receiving and inspecting your return, we will send you an email notifying you of the receipt of the returned item.We will also notify you of the approval or rejection of the refund.
Once approved, the refund will be processed and the credit will be automatically applied to your credit card or original payment method within a certain number of days.
Delayed or unprocessed refund (if applicable)
If you have not received a refund yet, please check your bank account again first.
If the information you entered is correct, please contact your credit card company.It may take some time for us to actually refund after completing the refund process.
Then contact the bank.It may take some time for the refund to be made.
If you still cannot confirm the refund after making the above inquiry, please contact info@sartorresartus1971.co.jp.
Sale items (if applicable)
We accept refunds for regular priced items, but we do not accept refunds for sale items.
Exchange (if applicable)
We will replace it only if it is defective or damaged.If you need to exchange for the same item, please email info@sartorresartus1971.co.jp and return the item to the address below. 530-0047 Oe Building B2, 2-8-1 Nishitenma, Kita-ku, Osaka-shi, Osaka
Gift
For items marked as a gift at the time of purchase and shipped directly to you, we will refund the value of the gift certificate upon return.A gift certificate will be mailed to you upon receipt of your return.
If the item was not marked as a gift at the time of purchase, or if the gift was handed over to you after the gift was received by the giver himself, the refund will be made to the giver when you return it, The giver will also be notified that you have returned the item.
delivery
If you wish to return the item, you must return the item to the following address: Oe Building B2, 2-8-1 Nishitenma, Kita-ku, Osaka-shi, Osaka 530-0047.
You are responsible for the shipping costs when returning the product.Please note that refunds do not include shipping charges.If you request a refund, the return shipping fee will be deducted from the refund amount.
Please note that it may take some time to deliver the replacement product depending on your place of residence.
If the value of the returned item exceeds ¥75, please consider using a trackable shipping service or purchasing shipping insurance.We are not responsible for any damage or loss during return.
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Our return period is 7 days.If 7 days have passed since purchase, we cannot accept refunds or exchanges.
As a condition of return, the item must be unused and in the same condition as when you received it.Please be sure to return using the packaging material used at the time of receipt.
Some items are exempt from returns.Please note that we cannot return perishable items such as food and fresh flowers, or newspapers and magazines.Items that come into direct contact with the skin, hygiene products, hazardous substances, or items containing flammable liquids or gases cannot be returned.
Other non-returnable items:
*gift card
* Downloadable software products
*Health and personal care products
* Made-to-order product
A receipt or proof of purchase is required to complete the return.
Purchased items cannot be returned to the manufacturer.
Only a portion of the product price will be refunded in the following circumstances:
*Books with obvious traces of use
*Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, vinyl records
* Products that are different from their original condition and are damaged or partially missing due to reasons not attributable to our company.
* Items returned more than 7 days after delivery
Refund (if applicable)
After receiving and inspecting your return, we will send you an email notifying you of the receipt of the returned item.We will also notify you of the approval or rejection of the refund.
Once approved, the refund will be processed and the credit will be automatically applied to your credit card or original payment method within a certain number of days.
Delayed or unprocessed refund (if applicable)
If you have not received a refund yet, please check your bank account again first.
If the information you entered is correct, please contact your credit card company.It may take some time for us to actually refund after completing the refund process.
Then contact the bank.It may take some time for the refund to be made.
If you still cannot confirm the refund after making the above inquiry, please contact info@sartorresartus1971.co.jp.
Sale items (if applicable)
We accept refunds for regular priced items, but we do not accept refunds for sale items.
Exchange (if applicable)
We will replace it only if it is defective or damaged.If you need to exchange for the same item, please email info@sartorresartus1971.co.jp and return the item to the address below. 530-0047 Oe Building B2, 2-8-1 Nishitenma, Kita-ku, Osaka-shi, Osaka
Gift
For items marked as a gift at the time of purchase and shipped directly to you, we will refund the value of the gift certificate upon return.A gift certificate will be mailed to you upon receipt of your return.
If the item was not marked as a gift at the time of purchase, or if the gift was handed over to you after the gift was received by the giver himself, the refund will be made to the giver when you return it, The giver will also be notified that you have returned the item.
delivery
If you wish to return the item, you must return the item to the following address: Oe Building B2, 2-8-1 Nishitenma, Kita-ku, Osaka-shi, Osaka 530-0047.
You are responsible for the shipping costs when returning the product.Please note that refunds do not include shipping charges.If you request a refund, the return shipping fee will be deducted from the refund amount.
Please note that it may take some time to deliver the replacement product depending on your place of residence.
If the value of the returned item exceeds ¥75, please consider using a trackable shipping service or purchasing shipping insurance.We are not responsible for any damage or loss during return.